The end of January 2019, going into February has been a brutally cold month for the entire Midwest US. We battled through the ice and snow dodging vehicles sliding through intersections and battery’s frozen like blocks of dry ice.
Our phones have been ringing off the hook and being unable to help everyone has put a heavy weight on our backs. Insurance companies seeking help have increased the average bill for roadside assistance 2-10x what it was just 1 month ago. This is causing many private paying customers to shell out big bucks just to get someone to commit to helping them.
You may have noticed that our company has become incorporated and is no longer “brian’s emergency roadside” We had to switch over to protect ourselves and to be able to grow with the demand in Minnesota.
MN ROADSIDE ASSISTANCE LLC has hired many new drivers in hopes of capitalizing on the extremely cold temperatures. There are more dead batteries than can be replaced in Minnesota and for now we will keep working 20 hour days to meet the high demand. We have also created payment plans so customers stuck in a bad situation will be able to get help and can pay what they can afford weekly, bi-weekly, or monthly. Our company wants to help and have the compassion to work with anyone no matter what the situation is.https://mnroadside.com/mn-roadside-assistance/f/being-prepared-for-a-roadside-emergency-tire-change-from-honk
Many roadside guys are eager to get calls, doing everything they can to meet the needs of customers which they obtain from companies like Honk, Urgent.ly, and Spark. These are some tips and tricks that I have learned in my time as a roadside emergency technician that will put you ahead of your competition.
1. Be Prepared
As a roadside emergency technician you should already have your basic tools; jump pack, car jack, gas can, and lock out tools. If your looking to get into the roadside business my favorite tools – the ones I use every single day and trust in the extreme cold of a Minnesota winter are:
Noco GB Jump Pack
Access Tools lock out Kit
jack that lifts up to 6000 lbs. in just 3 pumps (Pittsburgh Racing Jack)
4-5 gallon gas can
55 gallon trash bags
Tire lowering tool for most suv’s, truck’s or van’s
Torch for heating up rims that are stuck on, pb blaster works ok too.
hazard light with cig lighter adapter
LED Head Lamp
Steel Toe Boots
Bibs and Raincoat
2. After you have at least most of these tools, make some business cards so that you can hand them out to customers. Try to leave a good impression on the customer at every job so that the companies sending you jobs are happy with your results. I also give customers my card and tell them about my mobile battery installation service. The best way to gain more business is from your current customers word of mouth.
3. ETA times are also extremely important, I know how tempting it is to try and game the system by estimating eta times that will beat your competitors even when you know you won’t be able to deliver on those promises. Always be truthful in your eta times and you will be in the top of the list for emergency roadside calls.